Terms & conditions

TERMS & CONDITIONS

Overview

This website is operated by exklusiv loungewear. Throughout the site, the terms “we”, “us” and “our” refer to exklusiv loungewear. Exklusiv loungewear offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on exklusivloungwear.com at the time you place your order.

By using exklusivloungewear.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the “Terms”). Please make sure you have read and understood the Terms before placing your order.

Section 1 - The customer

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 - Product availability

Certain products or services may be available exclusively online through this website. The inclusion of any products or service on exklusivloungewear.com at a particular time does not imply or warrant that these products or services will be available at any time. These products or services may be limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurately portray the actual colours of the products. There are also variations due to studio lighting and lighting within online content on exklusivloungwear.com and our social channels

Section 3 - Modification to prices and delivery charges

The prices displayed at exklusivloungewear.com are subject to change without notice.

The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process.

 Section 4 - Accuracy of billing and account information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Section 5- Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. For more detail, please review our Privacy Policy.

Section 6 - Prohibited uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 7 - Ordering

Once you have placed your order, if you have supplied us with your email address, you will receive an email information. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such an order, we will attempt to refund the applicable amount using the same payment method used to make the order. If for any reason the alternative arrangements are necessary, we will notify you and ask you to contact exklusiv loungewear Customer service who will settle the refund.

This does not affect your statutory rights.

 Section 8 - Sales

Sale items are non-refundable and non-returnable. Once a product has been purchased at a set price, we are unable to apply future sale discounts or refunds to that product in the event of an exchange. Final sale items will be noted in the details of the product page. This does not affect your statutory rights.

Section 9 - Returns and Exchanges

We are happy for the customers to return items providing there is a good reason for return. You can return an item within 14 days of placing your order for a full refund or exchange (for pre-order items these can be returned within 14 days from the day your order was received). For all international orders this will be 28 days. All returned items must be unworn and in re-sellable condition, with tags still attached and in its original packaging. Exklusiv loungewear reserves the right to return the item back to the customer if these conditions aren’t met.

Please note that returns are currently not free, and it will be the full duty of the customer to pay for the return of any item bought with us. Please also be aware that we are not liable for items that are lost or damaged during the transit. We strongly recommend that all returns are sent using recorded delivery.

All of our items are inspected once they are received by the team. As a condition of our returns and refund policy, if the item is found to be damaged and dirty, we are entitled to have the item sent back to the customer.

For products returned for an exchange, customers will not have to pay extra charges for their exchanged product to be sent out (international orders excluded). Additionally, we are unable to offer exchanges or refunds for any sale items.

Please note, it can take up to 10-14 days (this may be longer for international orders) to receive and complete your return or exchange. In an event that a refund is due, we will refund the customer the amount paid for the item found within the receipt and order details. This does not include external costs such as shipping fees.

Be sure to keep hold of the receipt in the meantime, since the responsibility of the return is yours until the item(s) reach us.

This does not affect your statutory rights.

Section 10 - Customs & import duties 

International orders may be subject to customs or import duties depending on the value of the order and vary depending on the country. These charges are unfortunately out of our hands and therefore down to the customer to cover these costs. For more information we suggest you get in contact with your local customs office for no unexpected charges on your end.

Section 11 - Governing Law

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of UK.

Section 12 - Changes to Terms and Conditions

You can review the most current version of the Terms and Conditions at any time on this page. 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

Section 13 - Contact Information

Have any questions about our legal stuff? We’ll do our best to advise - get in touch via email:

info@exklusivloungwear.com