Shipping & Returns

SHIPPING & RETURNS

UK Shipping 

For all UK STANDARD shipping orders, delivery is between 2-4 business days via Royal Mail.

Standard shipping: £3.99 

Next day delivery: £7.99

Free UK STANDARD shipping on orders over £150

International Shipping

International STANDARD shipping is between 2-11 business days

🇦🇺Australia £24 ($44)

🇨🇦Canada £20 ($34)

🇺🇸USA £24 ($30)  

Returns

We are happy for the customers to return items providing there is a good reason for return. You can return an item within 14 days of placing your order for a full refund or exchange (for pre-order items these can be returned within 14 days from the day your order was received). For all international orders this will be 28 days. All returned items must be unworn and in re-sellable condition, with tags still attached and in its original packaging. Exklusiv loungewear reserves the right to return the item back to the customer if these conditions aren’t met.

Please note that returns are currently not free, and it will be the full duty of the customer to pay for the return of any item bought with us. Please also be aware that we are not liable for items that are lost or damaged during the transit. We strongly recommend that all returns are sent using recorded delivery.

All of our items are inspected once they are received by the team. As a condition of our returns and refund policy, if the item is found to be damaged and dirty, we are entitled to have the item sent back to the customer.

For products returned for an exchange, customers will not have to pay extra charges for their exchanged product to be sent out (international orders excluded). Additionally, we are unable to offer exchanges or refunds for any sale items.

Please note, it can take up to 10-14 days (this may be longer for international orders) to receive and complete your return or exchange. In an event that a refund is due, we will refund the customer the amount paid for the item found within the receipt and order details. This does not include external costs such as shipping fees.

Please email info@exklusivloungewear.com. with your full name and order number stating that you would like to return/exchange your item(s).